Re-scheduling and cancellation policy for those affected by Covid-19

Please note: This is the policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.

Cancelling your IELTS test

If you cancel your IELTS test no less than five weeks before the test date, you will receive a refund minus an administration fee of 25% of the test fee.

Please note that refunds can take four to 30 working days to process.

To cancel your test date, please download and complete our Request for Refund or Test Date Transfer Form and send it via post to British Council office, Office 8 Building 9th floor, Jl. Senopati Raya 8B Jakarta Selatan 12190 and email to (Please note that you need to sign the form.) You can find the documents below in the download section.

If an original medical certificate confirming illness on the date of the test is provided within five working days of the test date, together with the Request for Refund or Test Date Transfer Form, the fee is refundable, minus an administration fee of IDR 725,000 for IELTS, IDR 945,000 for IELTS for UKVI and IDR 708,750 for IELTS Life Skills.

Only original medical certificates in bahasa Indonesia or English are accepted. If we have not received both required documents at our office in Jakarta by the fifth working day after the test, you will be marked as absent and forfeit all claims.

Copies sent by fax or email are not accepted. We recommend sending medical certificates by registered mail. 

Please note that we do not accept sick notes issued by family members.

Requesting a test day transfer

If you need to change the date of your test from the date you originally booked, you can request a test day transfer up to five weeks before the test date, with administration fee of IDR 725,000.

Please note that the new test date must be within one month of the original date. In cases of illness, transfer is possible within five weeks of the test if an original medical certificate and laboratory report is provided within five working days of the test date, together with the Request for Refund or Test Date Transfer Form.

If you receive a transfer to a new test date (either before the test or due to illness) and are ill on the second test date, then you are not entitled to a refund of the test fee nor to any further transfer to a new test date.