Re-scheduling and cancellation policy for those affected by Covid-19

Please note: This is the IELTS cancellation refund and transfer policy for IELTS (Academic and General Training) with the British Council in Indonesia, you can find the UKVI cancellation and refund policy here. It is important that you read this before you make your booking for your IELTS exam. 

Transferring your IELTS test date

You may transfer your test date:

  • five weeks before the scheduled test date (first component) – free of charge
  • less than five weeks before the scheduled test date (first component) – a 25% administration fee will be charged*
  • less than three days before the scheduled test date (first component) – no transfers can be arranged, except in the exceptional circumstances stated below.

The transfer test date must be within three months of the original test date. If you are unable to attend on the transfer test date, neither a further transfer nor a refund can be given.

You can submit your transfer request through this link We will review your request and process it by following the Transfer Policies of the exams of which you registered.

Cancelling your IELTS test and IELTS Refund Policy

You may cancel your test:

  • five weeks before the scheduled test date (first component) – you will be eligible for a refund of 75% of the test fee*
  • less than five weeks before the scheduled test date (first component) – you will not be eligible for a refund, except in the exceptional circumstances stated below.

Note that refunds can take up to six weeks to process.

To transfer or cancel your test date, please submit a Test Date Transfer or Refund Form to:

Exceptional circumstances

You may be able to request for an exception to be made to the standard transfer or cancellation policies, with supporting evidence, in cases of:

  • serious medical conditions which prevent you from attending or performing normally on test day; as verified by a medical certificate from a qualified medical practitioner** (does not include minor illness such as a mild cold)
  • recent family bereavement (parent or siblings)
  • hardship/trauma – victim of crime, victim of a traffic accident
  • other forms of significant hardship
  • compulsory military service.

You must submit your exception request in writing to the test centre no later than on the first working day after your scheduled test date. Supporting evidence must be submitted within a maximum of five working days after your scheduled test date. Requests without supporting evidence cannot be considered. Your test centre will respond to you within seven working days.

If your test centre approves your exception request, you will be able to transfer to a new test date free of charge or be eligible for a refund of 75% of the test fee*.

If your test centre does not approve your exception request, then the standard transfer and refund policies, detailed above, will apply.

Test centre exceptions

Under certain circumstances outside test centre control, we may have to cancel your test. These circumstances include, but are not limited to, extreme weather conditions, natural disaster, civil unrest, industrial action, technical problems, issues at the venue or other types of disruption or disturbance in the local environment. In these circumstances, your test centre will provide you with as much notice as possible and give you the choice of either below. 

The British Council is not liable for any losses you incur as a result of test cancellation.

  • A full refund*, or;
  • A transfer to a future test date.

* An additional bank transfer fee may be deducted by your bank.

** Only copies of medical certificates which include diagnosis from a certified medical professional can be accepted. Please keep the original document with you as we may require it for further verification.

External links